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JO
Julius O

1 reviews | Active since Sept 2018

21 Sept 2018, 15:38

FNB no customer service

App**** for a credit limit increase on the 13th and was told it takes 48 working hours to process and complete, phoned numerous times and they said there is a backlog, phoned again on the 20th and was advised tht they require proof of income wich i sent strait away and was told i will shortly receive a sms once activated as it had been approved. Phoned again today on the 21st and was told it should take 48 working hours again to verify... what type of service is this?

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Replies (7)
JO
Julius O's update21 Sept 2018, 15:40
Reviewer Update
I have only seen now that 7 complaints were logged against fnb wich is service related, guess that they just dont care to service the customers I guess
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2018, 16:16
Official

Good day Julius Odendaal,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

JO
Julius O's update21 Sept 2018, 16:27
Reviewer Update
I appreciate you taking time off of your schedule to get back to me if this is not just an automatic reply via a program. How long does it usually take to get results? 48 working hours I guess is what will be said
JO
Julius O's update21 Sept 2018, 16:39
Reviewer Update
What a joke, FNB has just contacted me to tell me they see the document has been received and the funds should have been loaded, but unfortuanately they can not do anything till tuesday next week.... i am so frustrated with the level of incompetence that such a bank shows throughout all theyre departments. Its a disgrace
JO
Julius O's update25 Sept 2018, 12:36
Reviewer Update
Phoned in again today and the lady just puts the phone down. Wow. Still no results from FNB
JO
Julius O's update25 Sept 2018, 13:20
Reviewer Update
After talking with Ellen just now FNB has yet again said that it is being escalated and should take 48 working hours to be finalized. WoW!!! Same ****** answer since the first enquiry
FNB (First National Bank)
FNB (First National Bank)'s reply25 Sept 2018, 14:04
Official

Good day Julius Odendaal,

Thank you for your posting.

I have escalated your comments to a manager and have requested that the matter be expedited.

I do apologise for the delay.

Regards,

Hello Peter Complaints Team

*** (option one)