rR
rosettecele R
1 reviews | Active since Apr 2017
26 Oct 2019, 11:23
FNB .. No CUSTOMER CARE on Saturdays????
as a platinum account holder you would think R200 monthly banking fees would give you an upgraded service. this morning I was in a holding queue for 45mins.. airtime ran out.. and then again for 30mins.. after loading airtime. A nightmare monthly exercise to reverse a non authorised debit order to Telkom has become so frustrating and nothing can be done to stop this sometime R5000 debit subtracting. I am leaving FNB after 20 years of non existent customer care
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Replies (2)
FNB (First National Bank)'s replyOfficial
26 Oct 2019, 11:36Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply26 Oct 2019, 11:36
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
rR
rosettecele R's updateReviewer Update
27 Oct 2019, 07:18Extremely frustrating how you called back for 3 rings and never again. I called AGAIN .. lo and behold NOT HELPED again.i dropped my call after 30mins of holding FOR THE 3RD TIME. It is quite alarming tha FNB cannot detect numerous unauthorised debit orders OR STOP FUTURE transactions when I specifically went to the bank on 5 occasions. Friday R3050 was debited and Saturday R2000 for the same institution, for a service I never used. Is it not bothering the bank that their customers take out time to voice their frustration on this platform.
Yesterday I checked and FNB Had 6 COMPLAINTS IN ONE DAY this morning there was MORE. FNB you are OFFICIALLY CALLED OUT. more Than 5 customers cant be wrong.
YOUR SERVICE IS INDEED NON EXISTENT... HOW CAN WE HELP YOU.. SHOULD BE REMOVED AS YOUR SLOGAN
Yesterday I checked and FNB Had 6 COMPLAINTS IN ONE DAY this morning there was MORE. FNB you are OFFICIALLY CALLED OUT. more Than 5 customers cant be wrong.
YOUR SERVICE IS INDEED NON EXISTENT... HOW CAN WE HELP YOU.. SHOULD BE REMOVED AS YOUR SLOGAN
rR
rosettecele R's update27 Oct 2019, 07:18
Reviewer Update
Extremely frustrating how you called back for 3 rings and never again. I called AGAIN .. lo and behold NOT HELPED again.i dropped my call after 30mins of holding FOR THE 3RD TIME. It is quite alarming tha FNB cannot detect numerous unauthorised debit orders OR STOP FUTURE transactions when I specifically went to the bank on 5 occasions. Friday R3050 was debited and Saturday R2000 for the same institution, for a service I never used. Is it not bothering the bank that their customers take out time to voice their frustration on this platform.
Yesterday I checked and FNB Had 6 COMPLAINTS IN ONE DAY this morning there was MORE. FNB you are OFFICIALLY CALLED OUT. more Than 5 customers cant be wrong.
YOUR SERVICE IS INDEED NON EXISTENT... HOW CAN WE HELP YOU.. SHOULD BE REMOVED AS YOUR SLOGAN
Yesterday I checked and FNB Had 6 COMPLAINTS IN ONE DAY this morning there was MORE. FNB you are OFFICIALLY CALLED OUT. more Than 5 customers cant be wrong.
YOUR SERVICE IS INDEED NON EXISTENT... HOW CAN WE HELP YOU.. SHOULD BE REMOVED AS YOUR SLOGAN