FNB - NO Communication

FNB has been so unhelpful!!! My mother has a personal loan and in September 2023 fell very ill and was told she is unable to work going forward. My mother and I have both advised FNB about this, until today all they did was pay 4x months contributions from the credit insurance. How does FNB expect a incapacitated person to pay for the balance? Isnt that what the credit insurance is there for???? Ive already lodged a complaint and when i responded to their feedback, SILENCE. Nobody communicates ANYTHING which is disgusting. We cannot still be struggling 4 months after we discussed this claim with FNB and the turn around time we are told is 14 days!!!

This is absurd, we need proper resolution and no more run arounds.