FNB - No communication

Re: Ref no: ***

To whom it may concern

I was added into debt review without any communication or consultation by FNB.

I queried this matter with the Complaint Depart in which I was referred to Veronic Williams (Date: 14th August 2020). I have been calling ever since awaiting the forward to this matter and unable to make payment because I do not know who to make payment to.

Every time I call the complaint department I am told they will escalate this matter and I must await a call from Veronic Williams or her supervisor in which I have not received thus far.

Please assist me so this matter can be resolved soonest.

Kind regards Vuyolwethu Otto