FNB - NO CLIENT RELATION

I have had both my home loans with FNB for over 6 years and when was retrenched,i called the bank to enquire about what my options are, in terms of a payment delay or break in my repayments. FNB's reponse, in particular Yogeshnee Pillay at FNB home loans department responded 'WHEN DO YOU INTEND TO FIND A JOB'

Dear FNB, My trusted advisor in finance.

you clearly have no idea what it means to have client relations.