FNB - no care or assistance

Went to wood mead branch to do a deposit of R10,000 and the atm did not deposit the money nor return it. I went inside the branch and there was no remorse as I was made to fill a form and told the lady who can check the atm is busy at the teller and won't be able to do it now.

I also had a priority ticket number 15 which I booked a branch visit I got there had to sit and ticket 38 was called before me I was told the lady had sat for longer. The assistance I got from the woodmead branch was very bad. While I was sitting they wanted to squeeze in someone in front of me again.

Why have branch bookings if this is how we will be treated