FNB No Card ****?

Went with my Mom to FNB Bank Street in Pietermaritzburg on 22nd April 2022 she wanted to invest some money into a fixed depisit account and thought FNB was a great option boy were we wrong we have had to go back to the branch twice now because they haven't given us a card each time we inquire we are told that no card was ordered for the account despite us going there 2 times to do the same thing we are also given no explanation why this is happening we also tried to order the card using the app and we were told the account hasn't been activated therefore we needed to be transfer to the kýč department and nothing. We are panicking because we have deposited money into the account but have no card there are no explanations and the service is the worst. At this point we just want to close the account and want the money back. My mother cannot keep traveling back and forth and be stressed out as to why her money was taken but she has no card very disappointed