FNB NO CARD DELIVERED

I have upgraded my account and awaiting my card to be delivered, the useless couriers they use called but I missed their call and fone back the same day to tell them to take my card to the branch, the person said ok. 2 weeks later still no card and bank app says the card is active , tried contacting FNB who keep saying to contact the couriers. My service provider is FNB and not the couriers, they should sort this problem out or change courier companies as I ordered my card from FNB who offer a delivery service , how and which courier they use is not my problem as FNB is my provider ....very disappointed