Fnb no bank card

I opened an account for my daughter in April 2022. As to this day we have received no bank card. In fact there is now a -R70 balance as I have been charged for a replacement bank card that I have also not received. when I inquire at branch I'm told to contact head office, when I contact head office I'm told to take my id and ask at branch. I have done this numerous times. So here we are @ months later and no card