FNB - No assistance when its needed most!

I app**** for assistance with my debt. I was told to contact my bank (FNB) to ask that they assist me by stopping the payments for my personal loan, credit card and covid19 loan. My counsellor said that I need to get FNB to stop their automatic payments and they will deal directly with FNB.

He has sent letters to the various departments, I've tried to call them, they've given me different email addresses. To no avail.

I am now in severe stress as I cannot afford the payments anymore and I wanted FNB to assist me by co-operating with the financial counselor that I appointed and gave power of attorney to.

I've emailed FNB as well and each "customer care assistant" has different answers - some clearly do not understand what I'm saying and give me other advice.

I urgently need assistance with this - I cannot wait till the money is deducted and then I'm in a worse position.

I need someone in a higher position to contact me and handle this situation before it becomes a huge problem.

I cannot seem to get hold of anyone at FNB that is not just a customer service agent. I need someone that understands what I am talking about and is able to assist me with this matter URGENTLY!

I cannot keep wasting my airtime on people that have no clue what is happening.

Please can someone help me!!!