1 reviews | Active since May 2017
FNB: No assistance, poor service!
<p>I have been battling for a month now to open a Share Saver account at FNB. Apparently you can only apply online which I did. I have emailed, called and no positive response. I have been made promises and been directed from one consultant to another. No one can assist me and only empty promises. I have numerous reference numbers given to me. The last issue was that the "apply online" button was not on my profile on the internet banking. The quality assurance department promised to follow up but no feedback. Please can anyone assist?</p>
Good day Ms. marge higgs
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. marge higgs
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Thank you Mr Salamaan, hope we you can resolve this outstanding issue as soon as possible.
Kind regards
Marge Higgs
Thank you Mr Salamaan, hope we you can resolve this outstanding issue as soon as possible.
Kind regards
Marge Higgs
Thank you to Faith Buthelezi who assisted me in a much helpful way. Problem is sorted and I am very happy.
Thank you to Faith Buthelezi who assisted me in a much helpful way. Problem is sorted and I am very happy.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
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