FNB No Action Taken On Complaint - AT ALL

I lodged a compliant here last month regarding a Credit Card account that was set up for my by the FNB Premier Banking suite 2 months ago that should have been linked for ebucks on set-up, but never was.<br> After this complaint i was assured that the card was now linked for ebucks and that the ebucks that i should have earned since the card was set up would be reimbursed to me.<br> At the start of this month i therefore expected quite a lot of ebucks to be paid into my account. I received 5! 5 ebucks!<br> Upon inquiring about this, i today find out that the card has never been linked for ebucks and (after being sent up and down between departments) find out that there was no agreement for me to be reimbursed.<br> Needless to say, i have been making all my purchases on the credit card in the belief that i was earning double ebucks as promised, and have now missed out on months of ebucks! And when i try to suggest i should be reimbursed for these, my call gets dropped!!!!<br> Why do FNB make promises of personal, top class quality service from their Premier bankers when not one of them seems able to do their job??!!<br> I have really reached the end of my patience with this!!! So useless!