FNB - no accountability

Two months of wasted time trying to open 3 new business accounts with FNB.

On hold for an average of 25 minutes before the phone is answered by a call center who takes no accountability. Mails sent to a generic address are "not received" even after a READ receipt is received! Supervisors that are to busy to take a call or in meetings are also unable to resolve issue or deliver on what is committed to. No personal email addresses may be give just to ensure no accountability is achieved. GOOD JOB FNB employees ...continue to hide behind " we are not allowed to ..." . Perhaps consider adding " we are not allowed to think" to the list of reasons why no progress is make.