1 reviews | Active since Mar 2012
FNB nightmare service
<p>I have requested my bank card 3 weeks ago till today I have not received it. I have sent them 2 e-mails to do a follow up, all I got was an automatic response containing my reference number. I had lost my old card at the moment I dont have any. I had asked them to deliver it at my work but the courier company they contracted is useless as they could not accept my ID and my unisa letter as the proof that I am the owner of the card. So they returned back with my card and that was last week Tuesday, I sent an e-mail to FNB till today no response, no bank card.</p>
Good day Ms. lamontville4027
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. lamontville4027
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***