FNB nightmare

I have had such nightmarishly bad service, while struggling to recover from flu. The stress unbelievable. I was trying to get my easy card activated to be used in Zambia. The first two times the guys lost me when they tried to transfer me. Then I called on the number they gave me, and told me I had the wrong department, and gave me the number I had just called on. Then I got a lady who promised that my call would not get dropped, and the people would help me. I eventually dropped the call after waiting and waiting. and waiting some more. I looked at my logs - the call was 28 minutes. I would understand if everyone has taken the afternoon off for a holiday lunch, but please tell us to call back instead of wasting out time.