FNB nightmare

I am disturbed by the service I am currently being subjected to at these moment. I don't have my card with me so I asked my brother to transfer money to refuel my car as am far away from home and had to drive back. As I was trying to make an E-wallet withdrawal, the ATM went offline and the cash was not dispensed. I called your helpdesk, I was told by your consultantthat the funds are still available but will be available for withdrawal within 24hrs and that there is nothing she can do on her side. I am currently in a different town waiting in my car at a garage for I know I will not make it home with petrol in my car. This is not the first time I am stranded because of FNB network issues and you consultants always address these network issues with no emotion for the clients situation. I seat here fearing for my life as I might have to sleep in my car if this matter is not resolved. These will definitely be the last month I receive my salary at FNB, after that I completely stop doing business with you.