FNB NIGHTMARE

I AM SO SICK OF THE PATHETIC SERVICE I AM RECEIVING FROM THIS DAMN BANK. I HAVE REQUESTED MY ACCOUNT TO BE CLOSED FOR THE PAST 3 YEARS AND EVERY TIME THERE IS A DIFFERENT STORY, SECURE CHAT IS THERE FOR WHAT REASON? TO TELL ME PAY THE BALANCE THEN WAIT 7 DAYS FOR CLOSURE AND THEN AFTER THIS JUST MORE CHARGES AND NO CLOSURE, EVENTUALLY I WENT TO THE BRANCH IN VANGATE MALL THEY TELL ME TO GO TO CAPE TOWN BRANCH, WHAT THE HELL MAN. YESTERDAY I MAMNAGED TO GET TO ZEWENWACHT ONLY TO BE TOLD I MUST WAIT ANOTHER 5 DAYS COZ THEY NEED TO SEE WHAT OTHER CHARGES THERE ARE ON THIS ACCOUNT, HOW THE HELL IS THIS MY FAULT IF YOUR CONSULTANTS DON'T KNOW WHAT THE HELL TO DO? GO ON THE DAMN SECURE CHAT HISTORY AND SEE ALL THE ISSUES I HAVE HAD JUST TO GET THE ACCOUNT CLOSED DOWN!!!!!!!!!!!!! NOW I AM CONSIDERING INSURANCE WITH FNB BUT IF THEY CAN'T EVEN RESOLVE A DAMN ACCOUNT QUERY HOW THE HELL WILL THEY RESOLVE INSURANCE QUERIES! GO AND INVESTIGATE THE DAMN HISTORY