CG
Christo G

1 reviews | Active since May 2015

30 May 2018, 15:20

FNB Nigel 2nd copplaint

Good day regarding previous complaint FNB :-) Ref ********** NF Today I have visited the FNB in Nigel once again for the 10th time to finalize the above mentioned acc opening. A ticket 13 was issued to me at 09:24 and I once again jumped the queue, at approximate 09:51 I was called to consul tined 1 and indicated I want to wait for Bathabile at consultant 4 due to she already helped me the past 14 days regarding.

The client left and I stood forward at approximate 09:53 as I got to her she told me she is going to help the BEE client with ticket 17 first. I explained that I do have ticker 13 and was already called yet await her services and the BEE client holder of ticket 17 came in much later than me, this was confirmed by consult'ned 1 yet Bathabile Habile of FNB Nigel insist that I wait since she is helping the BEE client holder of ticket 17 first.

I can also mention that the documentation regarding the opening of acc as well as acc reopened by Bathabile where not accepted by SARS due to not be the incorrect required standards and requirement and did not even had the official FNB stamp on.

This extremely bad service at the FNB Nigel the past 2 months and the continues *********** bad service and ****** behavior of Bathabile Habile of FNB Nigel the past 2 weeks, I have decided to rather close my account and move to another financial service supplier with immediate effect and request that my 500 deposit this morning into this account opened and the 500 deposit into my other account deposit on 22/05/2018 to be transferred to my 3rd business account without any cost deduction.

I also inform FNB that I am going to close this 3rd Business account as soon as I have an account opened and all changes made at SARS and other necessary institutions. Once this is done I will launch a formal complaint at the OMBUDS for banking services regarding all 3 business acc to recover my cost, time spend as well as other cost caused due to this above mentioned.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2018, 15:47
Official

Good day Christo,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Points of Presence and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)