FNB... Next customer Please

On February 3rd 2021 I visited the FNB Branch, Wilkoppies at the Pick & Pay center Klerksdorp. My intention was to open a new “Fixed Deposit” at FNB. The lady at the front desk of the bank asked if I would prefer an appointment to which I agreed. She informed me to please bring my Identity Document and a proof of address. I explained to her that Water and Lights accounts in Klerksdorp have become a scarce commodity, the last one I received was in August of 2020. She then asked if I have a cell phone account, which would serve the same purpose, adding as long as it has my name and postal details listed and it is not older than two months, it would be acceptable. February 17th 2021, was my appointment. I arrived at the bank at about 10h45. I showed the lady at the front desk the SMS and my reference number. She asked if I have the correct documentation to open a new account. I showed her my ID Book and the Vodacom account. She informed me that this will not do. I explained that the previous lady said it would suffice. She informed me, IT WOULD NOT. I explained that I received a water and lights account 5 months ago. I informed her that my water and lights account also only has my Post Box details listed, as does my Vodacom account. She informed me that FNB cannot help me. .....Next costumer please… Feeling a little upset, I sent a email to a senior person in the bank at the Wilkoppies branch the same day, not to complain but to ask how I can fix this issue. Yep, you guessed right, no reply. FNB does not need new customers, they have enough I guess. Cheers