FNB NEXT ANC

FIRST AN ATM TAKES MY MONEY THAT I WITHDREW BUT DOES NOT GIVE ME THE MONEY AND I HAVE TO SEND A FORM TO DISPUTE THAT NO 1 REPLYS TO THEN THE SAME ATM SWOLLOWS MY CARD THAT IS NOT MY FAULT BUT FNB DEBIT ORDERS R120 FROM MY ACCOUNT FOR A NEW CARD THAT I DID NOT AGREE TO BUT CALLING FNB DOES NOT HELP AT ALL BECAUSE YOU GET A RESPONSE OF IT IS NOT MY PROBLEM. AND ONLINE CHAT JUST TELLS YOU TO CONTACT FROM 08:00 IN THE MORNING BUT USELESS. SO I LOST MONEY FROM AN ATM REDRAWAL THAT THE FORM I FILLED IN WEEKS AGO DID NOT DELIVER ANY ANSWERS AND NOW I AM WAITING FOR MY CREDIT CARD THAT HAS BEEN APROVED WEEKS AGO AND SAID FNB WILL BE IN CONTACT WITH ME FOR DELIVERY BUT NO CONTACT OR DELIVERY? NEE FNB JULLE STEL MY TELERUR!!