FNB - New slogan, "How can we ignore or get rid of you?"

Dear FNB,

Having banked with you for over 6 years has now has become my biggest regret. Your slogan "how can we help you", should be change to “how can we get rid of you or ignore you?”

History: Been calling your "Premier Card Baking Division" as I was one of those customers that got suckered into believing that I am paying a higher banking fee for a little bit more exclusivity to services and products. Little did I realize that I was among the list of FNB targeted idiots, that were convinced to pay more, minus the promised benefits. You have been taking my money for years, convincing me that putting myself more in debt is the best way that you can help me, then charging me exorbitant interest and now when I need you, I am left holding on the phone for dear life between 30 minutes to an hour, sometimes even more, without any contact with your “premier team of bankers at my disposal.

To add insult to injury…I decide to visit a branch, because holding for days won’t work anymore, where I am told that they cannot assist and they end up calling the same number from the branch that I have been calling, from the comfort of my office, only this time, being exposed to smirks and mumbled comments from staff being entertained by my frustration from sitting on the phone for over 45 minutes inside the branch and still no contact.

Finally, after facing this embarrassing and soul destroying ordeal, for days…hours and minutes, holding on for dear life and hope in my heart, that someone, somewhere in your organization feels compelled to do what they get paid for, I am told that nobody can assist me. There is nobody in that branch, in that city or province that I can speak to. After raping me of my finances in interest for years, nobody wants to hear my financial problems or help me, even when I mention that it would mean the difference between my family starving or not.

I hope that you have better luck than Standard Bank keeping branches open, after all, what good is it to walk into a branch only to be happily ushered away by your (how can I get rid of you) staff to a phone booth within a branch to get help elsewhere?

As far as pathetic service goes for a bank, you seem to be fast heading for first place in the industry. Your service is appalling, your operational planning is pathetic, infrastructure sucks!!! how did you manage to survive for this long?

Now I beg the question….”How CAN you help me?”

Signed,

Another fooled client