FNB New Online Systems

The new help desk system is not working at all. Twice I have gone to the Kenilworth Branch where the ATM was not working and I had to go to the branch to request statement and found out that I am now being charged for Branch Visits. I also noticed that the Constantia Village and only to find out that the branch is closed and the ATM is located outside which is not properly lid during the evenings (not safe). I also called the help desk *** 4 times to get the help I required. The last person was very help full after I told him that he needs to attend to my query and not transfer me anywhere.