FNB New Member Card Activation and Balances

I app**** for a new membership at FNB over two weeks ago. I visited over 7 branches, at the moment I don't feel like I made the wisest choice moving to them. I have struggled with my ID and passport forever. I eventually needed to get an affidavit from the police station just so my passport can be accepted, every time I get to a branch another story is presented to me. On last try Sunday 09/03/2019 they finally accepted my documentation. But oh wait, now the card division is closed and my card is on hold, my card will not be activated until today. So the consultant and I made an appointment yesterday for 12h10/15. I get to Centurion mall, but there's no consultant to assist. The WHOLE REASON I made an appointment is not to wait in line. But okay wasted another 40 minutes of my time. How is the card on hold I never even used the card? So today I FINALLY got my cards activated, and guess what, there's no balance reflecting in my credit card, my online banking app is STILL not working and I'm unable to check anything after changing my Pin at the ATM. Really now. Currently I've been holding on for the card division for over 2 HOURS!!!!!!!! PATHETIC customer service. Especially when I moved for this specific reason. I am FURIOUS, I spent over 3 lunch hours, wasted petrol just to be sent back, and low and behold, I just finished my airtime for the WHOLE month holding on for a defect that seemingly I need to pay for now . For someone who has this much security around their services, they sure have a useless way of backing themselves up. They are very quick to go for sales, lekke commission mos. But as soon as they have your details they don't give a rat's ass about you.