FNB NEW MARKET MALL THIEVERY!!!!!!

So it has been yet another 8 Days after i have logged a complaint on Hello Peter and FNB just simply doesnt get back to me!!!!!!!

I have called Lauretta (Branch Manager at FNB NEW MARKET MALL) and i just simply dont get any feedbac****!!

To Top it all of she tells me that she does not have the Authority to give me feedback as yet!!!! ***!!!!!! YOU ARE THE BRANCH MANAGER!!!!!!!

I also dont get any Contact information on the "SO CALLED INVESTIGATORS!!!!!!" SO HOW MUST I KNOW WHATS GOING ON WITH THE FUNDS ****** FROM MY ACCOUNT!!!!!!!

I AM OPENING A CASE OF THEFT AGAINST FNB TODAY!!!!!MY MONEY WAS ****** WITH THE HELP OF FNB!!!!!!!!!!!!!!!!!!

Please see below complaint: FNB's NEGLIGENCE Resulted in R20k Withdrawn from my Account!!!! FNB has caused allot of Problems for me as my Story Follows...

On Thursday the 19/04/2018 (I Jean Steffan Le Roux) went to the FNB Bank within New Market Mall Alberton to Remove a Added User that was added to my Business account so he could draw Money when i needed him to or swipe his card as such...

There was a debate between me and this person so i had him removed together with his Profile and (Add) if i could call it that off of my Business account...

This happend on the Thursday 19/04/2018 at aprox 14:57 in the FNB New Market Mall....I was told the moment i walk out of the bank that i do not have to worry about the funds in my Business Account as no one can touch my monies all users have been removed and it is "SAFE"....I am the only USER on my Business Profile and Account...(This is what i was told by the lady assisting me)...

Heres the BIG BANG!!!

On the Very Next Day (Friday 20/04/2018) I was enjoying a breakfast with my brother and i get a Horrid SMS Notification on my Phone at Precisely 09:39 Stating that R20 000 has just been withdrawn from my Business account....No not R200 or R2000 but R20 000!!!!!!!

I Rushed straight to the FNB New Market where i had stopped all users rights the previous day.....As i walked in i asked for the manager IMMEDIATELY!!!! They had remembered me from the previous day and said SIR how can we help you??

I said remember what i was here for yesterday and she says yes sir to remove users from you business account....

I said exactly that so please explain the following and i showed her the SMS on my phone.......Where she rep**** and i QUOTE "Sir i cant explain that its impossible!!!!"

If its impossible how did R20000 get withdrawn form my account>??!!!!

They immediate logged into my profile to see what has happend..The following was Found:

The Profile has been updated and the amendment has been updated all was in order however they did tell me that the lady that assisted me had not stopped the card of that user!!!!

Also the user drew Money at FNB ALberton and whom ever helped him used his card and never looked at the updated profile stating that he is no longer a user on this profile!!!!This is PURE NEGLIGENCE FROM FNB!!!!!!!!!!!!!!!!!!!

They then told me sir dont worry this is not your fault as you were in the bank the previous day removing this user to stop this from happening...(Yet it happend!!!)

(This is how i can trust my Bank with my Funds apparently!!!)

They Then asked me to please write a letter to their Risk Department while i was in the bank and they would ensure it gets to the right people or person....I then left the bank after they told me sir dont worry about your money the funds will be sorted out as you did everything you had to....

Numerous days after this on MONDAY 30/04/2018 at 15:12 i receive a call from Lauretta Msekeni Mabilo (Manager) at the FNB New Market Mall Alberton... Stating that the Risk Department Needs me to open a case at the police station and provide them with a case number........This is now 10 DAYS after the incident happend...

1st of all its 2 late to open a case at the Police Station 2nd of all i cant see how this is my problem and i should open a case at the police station AFTER I STOPPED ALL USERS FROM USING THAT ACCOUNT!!!!!!!! AND FNB TOLD ME THAT MY MONEY IS SAFE!!!!!!

This event happend because of FNB's NEGLIGENCE and it is PURELY FNB's FAULT!!!!

I cant see why i should sort this out!!! And get case number etc etc....

I WANT MY MONEY BACK OR THIS IS GOING TO GET REALLY UGLY AS THIS IS THEFT!!!!