Fnb new debit order reversal rule.

Highly disappointed at the level of service received from the fnb customer service. The new authorization of not permitting debit order reversals have made life very difficult as an unauthorized company debited my account leaving me unable to reverse. Fnb knowing that the app only allows for reversals of R200 or less, expects us to watch our hard earned money been taken away, and that too with consultants that are rude and insensitive to the situation. If calling the company who did the debit was possible or if it had worked I would have done that in the first place, however seeing that it wasn’t, a reversal is my only option to get back my hard earned money, which during this pandemic is essential in the survival of me and my family. I have entrusted this bank with my money only to be disappointed. Not to mention that they had me on the phone for over 40 mins , redirecting me to different departments, only to say that they cannot do anything, which is ridiculous. I will be changing banks as soon as possible, as this is just not done!

Pathetic service.