TB
Trusha B

1 reviews | Active since Jul 2016

08 Jul 2016, 08:07

Fnb new contactless card a horror

<p>Good day</p> <p>I have used my new contactless card on the 2016/07/07 for the first time, and to my disbelieve the guy that did my transaction did not ask me to key in my pin.<br />My argument is that what if my card gets ****** or what if someone I know uses my card without my permission, what happens then?<br />I have called FNB so many times on different numbers and no one knows what a contactless card is, they have to ask other colleagues what it is before getting back to me.<br />I have been to the bank and saw about 4 people regarding this problem and not even the employees knew what a contactless card is.</p> <p>Another thing is that you cannot set a limit on your contactless card without you decreasing your daily swiping limit which is such a disadvantage to the card holder.<br />So must I now decrease my swiping limit so my contactless card limit decreases as well, for my safety?</p> <p>I am going to close my account with FNB and open it with another bank that can provide me with more security.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jul 2016, 09:31
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 958785.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)