PA
Paolo A

1 reviews | Active since Sept 2015

26 Oct 2015, 09:39

FNB new cell phone network is terrible

Hi.<br> FNBs new cell phone service is terrible. My data roaming has been having huge problems and I get left without connection regularly. I got sold into trying it and if I wasn't happy I'd be able to port back to an alternative network. <br> <br> I have tried porting twice and have wasted my time in ques trying to port to another provider. I have BOUGHT TWO sim cards and the port has successfully been requested twice BUT something on FNBs side is not allowing me to switch over. My frustration doesn't stop there. I took time off work to speak to Dot FNB in Eastgate for a solution. I got giving a phone to talk to someone from FNB who gave me so much attitude, kept getting my number wrong and said in the next day it will be all sorted. Nothing has been achieved and I have had NO feedback what so ever. <br> <br> The frustration I've experienced is immense. Maybe FNB should stick to banking. <br> <br> All I can do hope for is a third time lucky situation.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2015, 12:34
Official
Hello Paolo 123456,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 796439.

Regards
Complaints Resolution
Melinda Duvenhage
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