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Nick S

1 reviews | Active since May 2012

27 Aug 2018, 19:02

FNB new accounts

Opened a new business account. Have waited more than a month for the account card. I have spoken to numerous consultants and after my last call, they advise me that only my e-bucks card has been ordered. Why would I apply for an account and only want an e-bucks account card? I have received my first statement confirming that I have been charged for bank charges but I cant even use the account yet...

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2018, 09:12
Official

Good Day Nick ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

NS
Nick S's update04 Dec 2018, 11:21
Reviewer Update
Thank you FNB for yet again not being able to provide the services that you promised. I have received a message that my card is available at the Koster branch.... Where is Koster. I have spoken to numerous consultants and have to go through the whole story every time to no avail. This account could not be used because of FNB's incompetence and I wish I rather contacted another bank... Please close this account and never contact me again...