LM
Louis M

1 reviews | Active since Jan 2016

02 Aug 2018, 09:48

FNB NEW ACCOUNT OPENING AND DEBIT ORDER SWITCHING

I am highly disappointment with switching to FNB, I have submitted all the details and all was confirmed to FNB for my debit order switching more than 2 weeks ago. Needless to say they have not till date send through the debit order requests to the service providers. This is pathetic and just shows the competence of FNB and it's staff. DO NOT SWITH YOUR ACCOUNT TO FNB, THEY DO NOT VALUE YOU AS CUSTOMER AS SEEN FROM MY EXPERIENCE. THEY WILL DISAPPOINT YOU ON THE PROMISES AND I WAS HOPING FOR A BETTER EXPERIENCE AND PROFESSIONALISM THEN MY PREVIOUS BANK ABSA.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2018, 10:26
Official

Good Day Louis ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***