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Stephanus S

1 reviews | Active since Feb 2012

13 Nov 2018, 22:03

FNB NEVER UPDATE THEIR CLIENTS CREDIT INFO

I was black listed and had a judgement against my name that was cleared more than 6 months ago. I do have all the paid up letters and has emails from all 4 biggest credit bureaus confirmed that my name has been cleared. I tried to apply for a credit card online and was told immediately that there was a judgement on my name and the application was declined. I tried to talk to the call center but could not get far as I was transferred from one call center to another. It seems like FNB does not update the info from the credit bureaus regularly. I want to know what must be done to rectify this. I am a FNB customer for more than 20 years and this is the service that I get.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2018, 09:05
Official
Good day Steph**** Jacobus, 

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)