FNB NEVER RESPOND TO QUERIES

Item: FNB (First National Bank)
Rating: 1
Author: Lutendo L

FNB closed my business account without letting me know first. I called FNB Business Banking as to why my account was closed. I told them I don't mind paying the money that was owed but they said i should send an email to ********** and request them to activate my account, I sent an email on 13/09/2018 i just got an automated reply that they will contact me within 24 hours I never got response from them I called again on 18 /09/2018 and they said they got the email but still there is no respond. It's the 20th today still no response and I'm losing business I'm so frustrated right now.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Sept 2018, 12:28

Good Day Lutendo Laka,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply21 Sept 2018, 12:28

Official

Good Day Lutendo Laka,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Lutendo L's updateReviewer Update

25 Sept 2018, 14:27

Thank you FNB My business account is now open.

Lutendo L's update25 Sept 2018, 14:27

Reviewer Update

Thank you FNB My business account is now open.