FNB never fails to disappoint

I have had an auto top on my connect accounts for a while now. This month 1 top up doesn’t go through, while the others do. On my online messages FNB says it didn’t go through because of a problem with my account, and that I should contact a branch.

Anyways, so I try to contact my “personal banker”, and get no response, then I sent my email to the shared email address, got an automated confirmation but didn’t hear anything from FNB. Then I tried to use the secure chat, and just asked to get my PB to call me, but they ask to help, and surprise surprise they can’t. Instead of getting my banker to call they send me a list of numbers I can try!

And to think, I have such a simple query. 2 working days and no assistance!

Who cares about your 24/7 banking when you can’t do basics, and respond to clients within 48 hours and counting!