FNB never cared

I have had a week i would like to forget and never ever think about. Loads of disappointments from FNB, The level of do not care attitudes demonstrated by the FNB employees from call centers to the Team leads.

I had app**** for an increase from fnb on credit card, This was done Sunday and ever since Sunday till today, I have not received a single call from FNB and i have spent R100 worth artime to call FNB.

FNB has a nature in making me Seem desperate when i need them to help me, I have also learned that they will NEVER assist a customer unless you run and escalate.

My application done on Sunday, i had a quotation that i needed to review before accepting, printed it and i have a copy. Then when i went back to the system the limit offered had been reduced which i was never happy about, cancelled application to start all over then after that it started declining.

I then started calling increase department, i had chats on the APP , by the way, agents have different knowledge of FNB products.

Other agents Told me that i had being declined due to affordability and no further clarity, Others assured that the application is under review, Other told me was approved for the agents to call me to lock the deal..... I was assured that I will receive a call on Thursday between 1 and 2. It is Friday 07:19 PM, the call is yet to come through.

I am unhappy with the level of service that FNB has given me especially this year, a few weeks ago i had a problem with Service from FNB and tried to switch banks but time was against me, decided to give it another go but with people like Shaun and credit card increase department FNB will go down.

I was also advised to go to a branch to see a credit Manager and took a day off to do so but, Made feel stupid when i was reminded that there are no credit managers at branches.

The level of disappointment in your services is way out of hand, I have being with FNB for years and i have stayed cause of your robust technology but what is technology with your people?