LM
LUCKY M

1 reviews | Active since Dec 2013

03 May 2019, 16:30

FNB Nelspruit Pinacle Building is very Bias

The sales & service department of the FNB Pinacle Building is purely unprofessional and bias to certain individuals. I came here and found people with tickets that reflect they have been in the queue for more than an yet I come in and get someone who had their tickets printed ahead (152) of me (151) who receives immediate assistance without any explanations.

I’m only coming to collect a bank card already I have to wait an estimated 1hour 25 minutes as per ticket quote.

This branch is really slow and very bias. Best recommendation is to not do business with them as a lot of services set you back as a client. I even regret moving my account to this branch.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2019, 17:00
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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LM
LUCKY M's update03 May 2019, 17:02
Reviewer Update
Thank you awaiting for your earliest response.