FNB negligence

I was trying to open my app and it says my profile it's blocked I then went to the ATM it was also blocked so I decided to go to the branch in protea Glen Soweto I was helped by a lady her surname is Nkosi she told me that the system says I'm late I passed a away on the 15th of August 2022 so sye called the deceased department and she also managed to find out who did that mistake I was so stressed and tired and I'm in my pregnancy.the consultant told me that she see from there system who's the person who reported me as late but she didn't tell me the name.im gald and appreciate her efford and help she went all out as she even had to lie that I'm very furious and climbing their tables in order to get my profile fixed .I would really appreciate if FNB can find that person because that's negligence of her /his work with customers profiles and for me it looks like *****.