FNB Negligence causing and *****ulent Activity on Mother's Account

On April 5th, my mother and I visited the branch to block her card, which she had misplaced. Despite clearly stating our need to block the card and request a replacement, the consultant who assisted us failed to do so. Consequently, unauthorized transactions were made on my mother's account between April 10th and 12th, resulting in the depletion of all funds.

Upon discovering this, my mother returned to the FNB Randburg Mall branch to seek clarification and resolution. She was issued a reference number (***) and informed that feedback would be provided within 7-10 days. However, no communication was received within the stated timeframe.

This morning, my mother revisited the branch and was dismayed to find that the same consultant, who had previously failed to block her card, was still employed and seemingly unaffected by the consequences of his negligence. This lack of accountability and disregard for customer welfare is unacceptable.

As a reputable financial institution, FNB should prioritize the security and well-being of its customers, particularly the elderly members of our community. It is deeply distressing to witness such disrespect and negligence from your employees.

I urge FNB to take immediate action to rectify this situation, including reimbursing the ****** funds from my mother's account and holding the responsible consultant accountable for his actions. Additionally, I request transparency regarding the internal disciplinary process undertaken by FNB in response to this incident.

I trust that FNB will address this matter with the urgency and seriousness it deserves, ensuring that such incidents are prevented in the future and restoring the trust and confidence of its customers.