MH
Muchemedzi H

1 reviews | Active since Oct 2015

16 Oct 2015, 14:21

FNB NEGLECTS VICTIMS OF ATM *****

FNB refused to pay back my R5000 that was ****** on their machine when the card was swallowed by their machine. They have no care but they are concerned with collecting bank charges. They do not dwell on the issue that the machine SWALLOWED my card because of the vulnerability of their machines to ******* inserting gargets to trap cards. They don't dwell on that but takes pride blaming the clients instead of blaming their ATM machine. PLEASE CAN THE LOSE ATM MACHINES BE CLOSED especially the one corner LOISE Botha and Athol street

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2015, 10:59
Official
Hello TORIRO2000,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 795026.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)