NA
Nicolene A

1 reviews | Active since Feb 2012

22 Jul 2016, 07:58

FNB needs trying on listening abilities

<p> To the unwilling credit card staff who dont care about having a job at Fnb,which I phoned on monday. I specifically said I do not want the Tap and go availablity on my credit card. So after all the fustration AND NOT LISTENING. THEY SENT ME A NEW CREDIT CARD WITH THE SAME TAP AND GO. I received the new credit card yesterday. I mean how incompotent must you be, instead of resolving the matter,you send me a new credit card with the same problem on it. Really!!! I as a customer should have the option if I want this or not.YOU DEAR FNB do not decide my financial security for me! I have specifically said to them if they fail me as a customer I am moving over to CAPITEC,where they treat everyone as eqaul not based on your card status!! Cheers FNB hello CAPITEC!! 100 000 people cant be wrong to be banking at CAPITEC!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2016, 13:40
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 968697

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)