FNB needs to upgrade their service and staff

i have previously logged a complaint about my debit order switching with fnb and am running around in circles with Jessica Padayachee she is providing me information i have already sent to her.fnb is declining to pay for charges i have encurred on my account as a result of them not switching my salary.<br> How the hell do you email a person at 7:10 in the evening to advise them that their salary switching was not completed the night before and not want to be held responsible ,<br> i need to follow up on my quiery status with them only to get a response \Based on the above mentioned