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sarah.jane.doak sarah.jane.doak

1 reviews | Active since Jul 2016

06 Nov 2024, 07:34

FNB needs to update their records, before asking the clients to do so!

I last had an FNB personal account many years ago. My last business account with them was closed over 2 years ago. Nonetheless, they continue, using my business email address, to send me instructions to "update my FICA documents" or I will be unable to transact on my account (!!).

Whilst I can continue to ignore these emails, I would really like (especially in terms of POPIA) to be removed from any database that they have.

I can't find an email address to deal with this (the one they use is a ""no reply", even the "info@***.co.za" email address, which is the one google provides, is unable to receive mail) - I've already tried logging a complaint through their website, which was ignored.

How do I resolve this issue? I don't want to spend hours on a phone, or visit a branch, I'm not a customer, and with this type of service, have no intentions of ever becoming one!

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