FNB - needs to up their front line service staff

It is really sad that FNB focus more on their imagine and downsize their level of service! Fancy face lift to the Malvern branch yet they need to face-lift their service they provide!! Really, sitting and waiting to be assisted yet consultants are seemingly talking personal stories while not even on her computer only to be done and get up and walk away leaving a whole string of people waiting for assistance. Quite perturbed with such service for a well known and established financial service provider such as FNB. Rather I find a better bank!