FNB needs to take the word "help" out of their slogan

Lifelong FNB customer here, and I am currently appalled and insulted by their poor customer service with regards to handling queries and problems Been trying to sort out a credit card issue where a card was never actually delivered to me but is reflected in my banking app, I cannot activate and cancel a non existing card, nore should I have to. I have used their in-app messenger service (no help) I have logged calls, been given ref numbers and told I will be contacted, that was 3 weeks ago. I have even contacted RB Jacobs since, and again told to expect a call or some form of communication, and that was a week ago...NO CALL. followed up again 3 days ago, and once again told to that I will be contacted, and yup once again have heard nothing. I may not be a Private Wealth client, but I am still a client, please give me the dignity of adequate service at least.