FNB needs to sort itself out, this is not on.

I really do not understand what is so difficult to track a payment made. FNB has been lying and throwing my wife from one pillar to the next over a single payment. We are not asking for FNB to refund anybody, all we asking is that they provide us with documents that prove who the account payer is.

This is probably the worst service i have ever come across where the staff, branch and head office all have no clue what to do on such a simple issue.