FNB needs to pull up their socks!!!

Such disappointing service from this company of which I've been a loyal customer for more than 20 years!!! I am not currently living in SA and am having trouble with my electronic profile. BUT it is near IMPOSSIBLE to get hold of a consultant at the Call Centre. Either you wait up to 45 min for the phone to be answered or the call is not picked up at all or they can only help with one aspect and then put you through to another division where you start at the back of the queue again. I can't get a OTP on my phone as I'm not in the country, but can't get through to electronic banking to sort the problem.

Only some things can be assisted with via email and then often, more than a week before the email is responded to. This is just not good enough. I have been trying to resolve this issue for months and am now sorry I bank with FNB. A shout out to Standard Bank who normally answer calls and respond to emails much faster. One time I accidentally phoned Nedbank and they answered the phone after 3 rings!!! Go Nedbank! FNB you really need to pull up your socks! I need someone to contact me to sort out this problem URGENTLY!