Fnb needs to improve their way of doing things.

Good day

I settled a personal loan on the 11th Sept by calling your loan department. Later on, I emailed your finance department indicating that the loan has been settled on the same day.

Today, the debit order has gone off?? However the loan has been settled. I had no response from your finance department and to be honest the consultant that helped me on the phone was really not the most helpful.

Also, if an account has been settled. Why are there still debit orders going off? There is a reason why I settled the loan-so that I do not have to pay any more installments.

If need be, I will be closing all my accounts at FNB. And moving to another bank because this is unacceptable. Kindly assist.