FNB needs to improve customer service

As a premier account holder with this bank, I found that there service is disjointed between Bank branch and credit card division. I was asked to fill in income reports which I submitted online iia LETS CHAT on my banking app. This was done twice and nothing came of my requested banking application. I had no contact from them whatsoever! I therfore made my way to Eastgate FNB with all my requested financial documentation. Today the 13th November 2023 I get a message to submit my documents! The period that has lapsed from my initial request is over 5 weeks, due to poor service.