1 reviews | Active since Sept 2018
FNB needs to help
So I need urgent assistance !
This morning while at work I see that R805.89 goes off my account without my permission for a marketing site , WHICH I HAVE NEVER BEEN ON.
I call fnb to reverse the charges immediately as I have expenses that I need to sort out .
FNB tells me that this takes 5 working days.
What I cannot understand is that when a purchase is made using my card , an sms gets sent to me ( the OTP Pin) which is authorisation if I enter the pin whenever doing purchases.
WHY IS IT IN THIS CASE THAT NOTHING OF THE SORT HAD HAPPENED AND NOW I AM SUPPOSED TO WAIT FOR 5 DAYS.
I HAVE A FAMILY TO SUPPORT AND R805.89 IS FUNDS TO SUPPORT MY FAMILY.
I CANNOT WAIT FOR 5 WORKING DAYS.
CAN SOMEONE PLEASE HELP ME .
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***