FNB needs to beef up their service to their private banking clients.

It is the frankly a mammoth task to get hold of your own private banker. For some reason FNB has Failed in this aspect to stay connected with their clients. Why is there no service. Further more I have tried to complain and no number available so I opted for a form. When I tried to phone the private suite the people there are not very professional and cannot put you through to your banker. A number for my banker was given to me . I tried the number it rang and no answer . After a while I had to again call private suite and was told that that is the incorrect number. I was given another number . The question is where are they retrieving the info from. Time is off the essence. Nonetheless to top it all the banker was unavailable so my issue still exists . Further more how ********** it is to find out that you have to pay R50 rand for a bank statement . Oh my soul !. Why would a bank charge be that high. Why when we need their help the most it comes at a hefty price . Dear FNB is that how one tries better banking services and put the peoples needs first.