FNB Needs More Attentive Customer Service

FNB Business Banking Desk/Call-Centre Support and ***** Department deserve a big fat zero star rating for the way they handled my account issue. Which I had been phoning and attempting to resolve since last week Tuesday.

The only reason this review even gets two stars is because of one Mitchell Ambrose his well deserved 5 stars bumped it up just enough that I could no longer put the one-star review which was the only suitable rating for a review after my experience in trying to get help, or even just knowing where is the right place to look for help. Let's just say I've been promised callbacks, kept in the dark, thrown to the side, hung-up on.

Prior to phoning in and reaching him, I was met with a mix of uncaring, lazy, disregard. In fact, he did everything he could in his power to resolve my issue even though he was not from one of the relevant support departments who had some capacity to assist. He was the only one to listen, understand and empathize to offer some sort of way forward, and I spoke to some 8 or so FNB representatives over the 6 day period, I cannot say that one of them even attempted to resolve let alone understand what the issue was with my account.

This was going to be one nasty scathing review filled with $!*@*loads of expletives. Now my issue is resolved, I can't say I am happy about the overall experience I just wish that FNB's call centre quality and management teams could learn something from this guy, he's not a magician or Rocket Scientist, he just listened, CARED and did what he could to resolve the matter at hand, instead of cold transferring me from pillar to post.