FNB needs an audit by the Ombudsman

Good evening all, FNB almost leaves me speechless with their incompetence. I am still trying to resolve the 17 CASH ADVANCES that appear on my account statements. Non of which i needed or made a request for. For example in November I receive 5 CASH ADVANCES ranging from R100 to R200 when my account balance is over R5000 in credit. The fees for those 4 ADVANCES amount o roughly R80. I explained this clearly to the person handling the case at FNB and I will quote some of the words and phrases in his email response. "At FNB we take pride in ensuring our customers satisfaction. Unfortunately we did not meet your..."We strive for perfection" and so this idiot rambles on. There is no mention of remimbersing the fees I incurred for these 17 ADVANCES but makes a further non sensical statement " As a testament to our service we have taken steps to ensure this will never happen again...." I will respond to this *********** employee of FNB directly but strongly urge any FNB account holder to be vigilant and check your monthly account statements.